UWA Extension

The biggest problems facing email users today are sheer overload, finding past emails and keeping track of actions. The productivity gains that email should bring are in danger of being lost. The good news is – we can change. We need new rules for email behaviour and this half-day seminar will give you the practical processes to make the change. You’ll learn how to maximise productivity and how to create a productive email environment for your team. Includes resource workbook and a ... [More]

Creative thinking can be learnt! Participants will learn how to use the power of the mind to conquer the seemingly impossible, just by changing their perspective. Using the De Bono Six Thinking Hats framework, participants will learn creative thinking strategies and will be challenged to think beyond the usual parameters. No experience is necessary – bring along only an open mind. This course is facilitated by an accredited Edward De Bone Six Thinking Hat consultant and is fully cat... [More]

Emotional intelligence is linked to many aspects of individual effectiveness and success in personal life and in the workplace. EQ underlies the ability to deal successfully with other people and is a better predictor of success than IQ. EQ is particularly vital to leadership effectiveness. This seminar explores EQ in the workplace and develops strategies for management of emotions for individuals and teams. OUTLINE Course content: Definition of emotional intelligence (EQ) The four ... [More]

Consultants, writers, sole traders and anybody whose personal reputation is an important part of their business need to project a good image online. This course will introduce you to the various ways of promoting your work and developing your platform online and will include hands-on activities to get the process well underway. When prospective clients hear your name these days, a good proportion of them will Google you before parting with their cash. What will they find? Actively b... [More]

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate. It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two ... [More]

This is an online course. To find out how our online courses work, please click here. No matter what role we play in an organization, we are all affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is g... [More]

This is an online course. To find out how our online courses work, please click here. Discover and master the fundamentals of purchasing by understanding your strategic and tactical roles as a purchasing practitioner. Improve your company’s bottom-line profitability by learning and implementing key concepts such as negotiation, supplier sourcing and qualification, outsourcing and make-or-buy analysis. Learn the basics of supplier partnerships, capital budgeting and green buying. In ... [More]

This is an online course. To find out how our online courses work, please click here. Learn how to deliver superior sales-team results from a sales management veteran. This exciting six-week online course begins with a detailed examination of sales management’s roles and responsibilities. The balance of the journey teaches you valuable tips, techniques and strategies for success and reinforces how critical planning is to successful sales management. You will learn how to prepare and... [More]

This is an online course. To find out how our online courses work, please click here. Find out how to market your business on the Internet, even if you have little or no money to spend! In this practical, hands-on course, you’ll discover proven methods that will help you establish an Internet presence and build an online brand identity. You’ll learn how search engine optimization (SEO) works and how to track your site’s performance using Web analytics. You’ll understand how to use o... [More]

This is an online course. To find out how our online courses work, please click here. As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added... [More]